Privacy policy

Welcome to New York Gold & Jewelry. We respect your privacy and are committed to handling your personal information responsibly and transparently. This Privacy Policy explains what information we may collect when you visit our website, place an order, create an account, or communicate with us, how we use that information, and the choices available to you.

By using our website, you acknowledge the practices described in this Privacy Policy, subject to any consent requirements and rights provided by applicable law.

1. Information We Collect

We may collect information necessary to operate our online store, process orders, provide customer service, maintain website security, and improve your shopping experience.

Personal Information

Depending on how you interact with New York Gold & Jewelry, we may collect information such as:

  • Full name.

  • Billing address.

  • Shipping address.

  • Email address.

  • Telephone number.

  • Order and purchase information, including gold and jewelry products purchased.

  • Payment and transaction information.

  • Account information, if you create an account.

  • Communications and information you provide when contacting customer support.

  • Return, exchange, refund, or product-related inquiry information.

We aim to collect only information reasonably necessary for the purposes described in this policy or otherwise permitted by applicable law.

Information Collected Automatically

When you visit or use our website, certain technical and usage information may be collected automatically. This may include:

  • IP address.

  • Browser type and version.

  • Device type and information.

  • Operating system.

  • Pages and products viewed.

  • Date and time of website access.

  • Referral information.

  • Website interaction and usage data.

This information may help us understand how visitors use our website, improve functionality, maintain security, and provide a better shopping experience.

2. How We Use Your Information

New York Gold & Jewelry may use collected information for legitimate business purposes, including:

  • Processing, fulfilling, and delivering orders.

  • Confirming purchases and payments.

  • Providing order confirmations, shipping updates, and tracking information.

  • Responding to customer questions and support requests.

  • Managing customer accounts, where applicable.

  • Processing returns, exchanges, and refunds.

  • Addressing questions about jewelry products, materials, specifications, and documentation.

  • Detecting and preventing fraud, theft, and unauthorized transactions.

  • Maintaining website security and integrity.

  • Improving our website, products, services, and customer experience.

  • Understanding website usage and performance.

  • Sending marketing communications when permitted by law and when required consent has been obtained.

  • Maintaining business records and complying with applicable legal, regulatory, and tax requirements.

3. Payment Information

New York Gold & Jewelry does not intentionally store complete credit or debit card numbers on its own servers.

Payment transactions may be processed through third-party payment processors that use security measures designed to protect payment and transaction information.

Payment providers may collect and process payment information according to their own privacy policies and terms. We encourage customers to review the privacy information provided by their selected payment provider when applicable.

We may receive limited payment-related information, such as transaction confirmations, payment status, or transaction references, to manage orders and provide customer support.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, understand website activity, improve performance, and enhance your shopping experience.

These technologies may help us:

  • Remember shopping cart contents and preferences.

  • Support essential website functionality.

  • Understand website traffic and usage.

  • Analyze website performance.

  • Improve security.

  • Measure the effectiveness of marketing activities, where applicable.

  • Improve the overall customer experience.

You may be able to control cookies through your browser settings and any cookie preference tools available on our website. Disabling certain cookies may affect the availability or functionality of some website features.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.

5. Sharing of Personal Information

New York Gold & Jewelry does not sell or rent personal information in exchange for money.

We may share personal information when reasonably necessary to operate our business, provide requested services, or comply with legal obligations. Depending on the circumstances, recipients may include:

  • Payment processing providers.

  • Shipping and delivery carriers.

  • Website hosting and technology providers.

  • E-commerce service providers.

  • Fraud prevention and security providers.

  • Customer service and communication platforms.

  • Analytics and marketing service providers, where applicable.

  • Professional advisers, such as accountants, auditors, and legal advisers.

  • Government agencies, regulators, courts, or law enforcement authorities when required or permitted by applicable law.

We seek to limit information shared with service providers to what is reasonably necessary for their services.

Some privacy laws may define certain disclosures to advertising or analytics partners as a “sale” or “sharing” of personal information even when no money changes hands. Where such laws apply, we will respect applicable requirements and provide any required choices or opt-out mechanisms.

6. Data Security

New York Gold & Jewelry uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.

Because gold and jewelry purchases may involve valuable merchandise, we take the protection of relevant order and delivery information seriously.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, operate our business, maintain transaction and business records, resolve disputes, enforce agreements, and comply with applicable legal or regulatory obligations.

Retention periods may vary depending on the type of information, the nature of the transaction, applicable recordkeeping requirements, and whether information is needed to investigate or prevent fraud.

When personal information is no longer reasonably necessary for these purposes, it may be securely deleted, anonymized, or otherwise handled in accordance with applicable requirements.

8. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

  • Requesting access to personal information we hold about you.

  • Requesting correction of inaccurate or incomplete information.

  • Requesting deletion of eligible personal information.

  • Requesting information about how your personal information is collected, used, or disclosed.

  • Opting out of certain targeted advertising, sales, or sharing of personal information, where applicable.

  • Objecting to or restricting certain processing activities where applicable.

  • Withdrawing consent where processing is based on consent.

  • Appealing certain privacy-related decisions where required by law.

  • Receiving information in a portable format where applicable.

Privacy rights vary depending on applicable law and individual circumstances. Certain legal exceptions may apply.

To submit a privacy-related request, please contact us using the information provided below. We may need to verify your identity before completing certain requests to help protect your information.

We will handle eligible requests in accordance with applicable law and will not unlawfully discriminate against customers for exercising their privacy rights.

9. Marketing Communications

If you choose to receive promotional emails or other marketing communications from New York Gold & Jewelry, we may use your contact information to send store updates, new jewelry arrivals, special offers, or promotional information.

You can unsubscribe from marketing emails by using the unsubscribe option included in the applicable communication or by contacting us directly.

Unsubscribing from promotional communications does not necessarily stop transactional messages, such as order confirmations, shipping notifications, refund updates, security notices, or other communications relating to an order or customer service request.

We will obtain consent for marketing communications where required by applicable law.

10. Third-Party Websites and Services

Our website may contain links or integrations that direct you to websites, services, or platforms operated by third parties.

New York Gold & Jewelry is not responsible for the privacy practices, security, or content of third-party websites that we do not control.

Third-party payment processors, shipping providers, and other service providers may handle information under their own privacy policies and terms. We recommend reviewing those policies before providing personal information directly to third parties.

11. Children's Privacy

Our website is intended for a general audience and is not specifically directed toward children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law. If we become aware that personal information has been collected in violation of applicable requirements, we will take reasonable steps to address the situation.

Parents or guardians who believe a child has provided personal information to us may contact us using the details below.

12. U.S. State Privacy Rights

Residents of certain U.S. states, including Washington, may have additional privacy rights under applicable state law, depending on the circumstances and the scope of the relevant law.

These rights may include access to, correction of, or deletion of certain personal information and the ability to opt out of certain types of data processing where applicable.

The availability of specific rights depends on applicable legal requirements and exceptions. To make a request or ask a question about your privacy rights, please contact us using the information below.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, privacy requirements, or applicable laws.

When changes are made, the updated policy will be published on this page with a revised effective date where appropriate.

We encourage customers to review this page periodically to remain informed about how New York Gold & Jewelry handles personal information.

14. Contact Information

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us using the details below.

Store Name: New York Gold & Jewelry

Business Address:
8012 S Tacoma Way #7A
Lakewood, WA 98499
United States

Phone: +1 253-588-6501

Email: support@nygoldjewelry.shop

Customer Service Hours — Pacific Time (PT)

  • Monday–Tuesday: Closed.

  • Wednesday–Sunday: 10:00 AM–6:00 PM PT.

New York Gold & Jewelry is committed to handling customer information responsibly, transparently, and with appropriate safeguards while respecting applicable privacy requirements and the trust our customers place in us.