Terms of service

Welcome to New York Gold & Jewelry. These Terms of Service govern your access to and use of our website, products, and related services. By accessing our website, browsing our products, or placing an order, you agree to these Terms of Service, subject to applicable law.

Please read these Terms carefully before using our website or completing a purchase. If you do not agree with these Terms, please discontinue use of our website.

1. Eligibility to Use Our Website

By using the New York Gold & Jewelry website, you represent that you are legally permitted to enter into an agreement under the laws applicable to you.

If you are under the age of majority in your jurisdiction, you should use our website and place orders only with the involvement and permission of a parent or legal guardian where required by applicable law.

2. Products and Product Information

New York Gold & Jewelry offers gold and jewelry products through our online store.

We make reasonable efforts to ensure that product names, descriptions, photographs, prices, materials, gold purity information, gemstone details, dimensions, and other product information displayed on our website are accurate and helpful, where applicable.

Product information may occasionally contain errors or require updates. We reserve the right to correct inaccurate information, update product details, or make changes when necessary.

Product colors and visual appearance may vary slightly depending on your device, screen settings, lighting, photography, and other display characteristics.

Where applicable, the actual appearance, weight, dimensions, gold purity, gemstone characteristics, and other product specifications should be determined by the details stated in the relevant product listing and accompanying documentation.

Customers should review product descriptions and specifications carefully before purchasing. We do not intend to misrepresent the materials, purity, authenticity, or characteristics of any product.

Product availability may change without prior notice.

3. Pricing and Payments

Prices displayed on our website are shown in the applicable currency and may change from time to time.

Payment must be successfully completed before an order can be processed and shipped, unless another payment arrangement has been expressly agreed upon.

Payment transactions may be processed through third-party payment providers. New York Gold & Jewelry does not intentionally store complete payment card numbers on its own servers.

We reserve the right to correct pricing, product information, or other errors when they are discovered.

If a material pricing or listing error affects an order, we may contact you to explain the issue and discuss an appropriate resolution. If an order is canceled after payment has been received, any applicable refund will be handled in accordance with our Refund & Return Policy and applicable law.

4. Orders and Order Acceptance

When you place an order through our website, you may receive an order confirmation acknowledging that we received your request.

An order confirmation does not necessarily mean that the order has been accepted for fulfillment.

We reserve the right to refuse, limit, or cancel an order when reasonably necessary, including in situations involving:

• Suspected fraudulent or unauthorized activity.

• Payment or payment-verification issues.

• Product availability limitations.

• Incorrect pricing or technical errors.

• Incomplete or inaccurate customer information.

• Unusual or potentially unauthorized ordering activity.

• Other circumstances that prevent us from reasonably fulfilling the order.

If we cancel an order after payment has been received, any applicable refund will generally be issued to the original payment method, subject to the circumstances of the cancellation and applicable law.

5. Shipping and Delivery

Orders are processed and shipped according to the terms described in our Shipping Policy.

Our current Shipping Policy describes the following arrangements:

• Order Processing: 1–2 business days.

• Estimated Carrier Transit: 2–5 business days.

• Estimated Total Delivery: 3–7 business days.

• Shipping Area: United States only.

• Standard Shipping: Free, with no minimum purchase requirement.

These arrangements are subject to the terms of our Shipping Policy and the shipping services available for the relevant order.

Delivery estimates are provided for guidance and are not guaranteed delivery dates. Delays may occur because of carrier disruptions, severe weather, holidays, transportation conditions, incorrect address information, or other circumstances outside our reasonable control.

Because gold and jewelry products may be valuable, customers should provide accurate delivery details and follow any applicable delivery or signature instructions provided for their shipment.

Please review our Shipping Policy for complete shipping terms.

6. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are governed by our Refund & Return Policy.

Eligible returns may be requested within the applicable return period and must satisfy the conditions described in that policy.

Our Refund & Return Policy currently provides a 30-calendar-day return request period from the delivery date, subject to eligibility requirements and applicable law.

Gold and jewelry products may be subject to condition, packaging, documentation, and verification requirements. Custom-made, personalized, engraved, or altered items may be subject to additional restrictions as described in our Refund & Return Policy.

New York Gold & Jewelry does not charge a restocking fee for approved returns.

Customers should review the Refund & Return Policy before purchasing to understand return eligibility, return shipping responsibilities, refund processing procedures, and exchange conditions.

7. Customer Responsibilities

When using our website or placing an order, you agree to provide information that is accurate, complete, and current.

This includes information such as:

• Full name.

• Billing information.

• Shipping address.

• Email address.

• Telephone number.

• Payment information requested by the applicable payment provider.

Customers are responsible for reviewing their information before submitting an order.

Incorrect or incomplete information may result in processing delays, failed deliveries, or order cancellation where permitted by applicable law.

Customers must also use our website lawfully and must not engage in fraudulent transactions, payment abuse, or other conduct that interferes with our business or the rights of others.

8. Intellectual Property

Unless otherwise stated, content appearing on the New York Gold & Jewelry website, including text, product descriptions, photographs, graphics, logos, designs, icons, and website materials, is owned by or appropriately licensed to New York Gold & Jewelry and may be protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, publish, sell, or commercially use our website content without appropriate authorization, except where permitted by applicable law.

9. Acceptable Website Use

You agree to use the New York Gold & Jewelry website only for lawful purposes and in a manner that does not interfere with the operation, security, or availability of the website.

You may not:

• Engage in fraudulent or deceptive activities.

• Use the website for unlawful purposes.

• Attempt to gain unauthorized access to website systems.

• Introduce malicious software, viruses, or harmful code.

• Interfere with website security or functionality.

• Misuse information obtained through the website.

• Attempt to disrupt or compromise website operations.

We may restrict or suspend access when reasonably necessary to protect our website, customers, business, or systems, subject to applicable law.

10. Third-Party Services

Our website may use or connect with third-party services, including payment processors, shipping carriers, e-commerce platforms, technology providers, and other service providers.

Third-party services may operate under their own terms, policies, and privacy practices.

New York Gold & Jewelry is not responsible for the independent policies, content, availability, or practices of third-party websites or services that we do not control, except where responsibility cannot legally be excluded.

Where appropriate, customers should review the applicable third-party terms and privacy policies.

11. Disclaimer and Limitation of Liability

We make reasonable efforts to provide accurate product information and maintain a functional website. However, we do not guarantee that our website will always be uninterrupted, error-free, or available at all times.

To the fullest extent permitted by applicable law, New York Gold & Jewelry will not be responsible for indirect, incidental, special, or consequential damages arising from or related to the use of our website, products, or services.

Nothing in these Terms is intended to exclude or limit liability, warranties, or consumer rights that cannot legally be excluded or limited under applicable law.

Nothing in this section overrides any express product guarantee or warranty that we separately provide.

12. Changes to These Terms

New York Gold & Jewelry may update these Terms of Service from time to time to reflect changes in our business practices, website functionality, services, or applicable legal requirements.

When changes are made, the revised Terms will be posted on this page with an updated effective date where appropriate.

Your continued use of the website after revised Terms are posted may constitute acceptance of the updated Terms to the extent permitted by applicable law.

13. Governing Law

These Terms of Service will be governed by and interpreted in accordance with the applicable laws of the State of Washington and the United States, except where applicable law requires otherwise.

Nothing in these Terms is intended to remove, restrict, or override mandatory consumer rights or protections that apply to you under applicable law.

14. Contact Information

If you have questions regarding these Terms of Service, your order, or our products, please contact New York Gold & Jewelry using the information below.

Store Name: New York Gold & Jewelry

Business Address:
8012 S Tacoma Way #7A
Lakewood, WA 98499
United States

Phone: +1 253-588-6501

Email: support@nygoldjewelry.shop

Customer Service Hours — Pacific Time (PT)

• Monday–Tuesday: Closed.

• Wednesday–Sunday: 10:00 AM–6:00 PM PT.

New York Gold & Jewelry is committed to maintaining a transparent, professional, and trustworthy shopping experience and to communicating our terms clearly to customers.