Shipping policy

Welcome to New York Gold & Jewelry. This Shipping Policy explains how we process, ship, and deliver orders placed through our website. We aim to provide clear and transparent shipping information so you know what to expect from the time you place your order until it arrives.

Shipping Within the United States

New York Gold & Jewelry ships orders within the United States only.

We offer free standard shipping on all U.S. orders, with no minimum purchase required.

International shipping is not currently available.

Order Processing

After an order is successfully placed and payment has been confirmed, our team begins preparing the order for shipment.

  • Processing Time: 1–2 business days.

  • Orders placed after the applicable cutoff time, on closed business days, or on recognized holidays may begin processing on the next available business day.

  • Once your order has been dispatched, we will send a shipping confirmation email with tracking information when available.

Shipping Couriers

Orders are shipped using established delivery carriers selected according to the shipment and destination.

Our shipping couriers may include:

  • UPS

  • FedEx

  • USPS

The carrier used for your order may vary depending on availability, destination, package requirements, and operational considerations.

Shipping and Delivery Times

For standard U.S. orders, please allow the following estimated timeframes:

  • Order Processing: 1–2 business days.

  • Carrier Transit: 2–5 business days.

  • Estimated Total Delivery: 3–7 business days.

The estimated total delivery period includes both order processing and carrier transit time.

Delivery estimates are not guaranteed. Actual delivery times may vary due to carrier delays, severe weather, holidays, transportation conditions, address-related issues, or other circumstances beyond our reasonable control.

Order Cutoff Time

Our standard order processing cutoff time is 5:00 PM Pacific Time (PT), Wednesday through Sunday.

Orders placed after 5:00 PM PT may be processed on the next business day.

Orders placed on Monday, Tuesday, or a recognized holiday will be processed on the next available business day.

Shipping Charges

Free standard shipping is offered on all orders shipped within the United States, with no minimum purchase requirement.

If an optional shipping service carries an additional charge, any applicable fee will be displayed before the order is completed.

Order Tracking

After your order has been dispatched, tracking information will be provided by email when available.

You can use the tracking details to follow your package through the applicable shipping carrier.

Please note that tracking information may take some time to become active after the carrier receives and scans your shipment.

Delivery Address Responsibility

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please review your delivery address carefully before completing checkout. New York Gold & Jewelry cannot be responsible for delays, returned packages, or failed deliveries caused by incorrect or incomplete address information provided by the customer.

If you notice an address error after placing an order, please contact us as soon as possible. Although we will make reasonable efforts to assist, address changes cannot be guaranteed once an order has entered processing or has been shipped.

Delayed, Lost, or Damaged Shipments

We work with established shipping carriers to provide reliable delivery services. However, shipping delays and delivery issues can occasionally occur.

If your package appears significantly delayed, cannot be located, or arrives damaged, please contact New York Gold & Jewelry as soon as possible. We will assist with the appropriate next steps and, when applicable, work with the shipping carrier to investigate the shipment.

For damaged packages, customers should retain the packaging and relevant documentation or photographs, as these may be useful when investigating the issue.

Delivery Estimates and Unforeseen Delays

The delivery timeframes stated in this policy are estimates and are not guaranteed delivery dates.

Delivery may take longer because of circumstances including, but not limited to:

  • Severe weather.

  • Carrier delays or service disruptions.

  • Transportation delays.

  • Peak holiday shipping periods.

  • Incorrect or incomplete delivery information.

  • Unexpected operational disruptions.

  • Other circumstances beyond our reasonable control.

We appreciate your patience and understanding when unexpected shipping delays occur.

Contact Information

If you have questions regarding shipping, delivery, tracking, or an existing order, please contact our customer service team.

Store Name: New York Gold & Jewelry

Business Address:
8012 S Tacoma Way #7A
Lakewood, WA 98499
United States

Phone: +1 253-588-6501

Email: support@nygoldjewelry.shop

Customer Service Hours (Pacific Time)

  • Monday–Tuesday: Closed.

  • Wednesday–Sunday: 10:00 AM–6:00 PM PT.

We are committed to providing a transparent, reliable, and customer-focused shipping experience and to keeping our customers informed throughout the order and delivery process.